The screenings of FAMILY MATTERS, originally scheduled for 16 August (Saturday) at PREMIERE Elements and 18 August (Monday) at Emperor Cinemas iSQUARE, have been cancelled due to the film not meeting the revision requirements set by the Office for Film, Newspaper and Article Administration. We apologise for any inconvenience caused.
A refund will be arranged for the audience concerned (service fees and other charges will not be refunded). The refund arrangement is as below:
- For ticket holders who used Credit Cards, UnionPay, Alipay or WeChat Pay for payment, refund will be handled by URBTIX and will automatically be deposited to the same bank accounts in around 70 to 90 working days. For enquiry, please contact URBTIX Ticketing Enquiries and Customer Service Hotline at 3166 1100, or email to urbtix@maoyan.com.hk.
- For ticket holders who used Cash, Octopus or FPS for payment, you may choose to fill out a refund application form online, or return the completed application form together with ticket(s) by post to the Hong Kong International Film Festival Society Limited (Unit B, 3rd Floor, Block B, Wing Hong Factory Building, 777-783 Yu Chau West Street, Kowloon, Hong Kong) on or before 13 September 2025, with the subject “Refund Application” on envelope.
If you have further questions, please do not hesitate to contact us at 2970 3300 or by email to ticketing@hkiff.org.hk .
